About us

Oliver and Ivy is a boot shop for men and women who care about what they wear on their feet without wanting to think about it too much.

We pick boots that fit well, feel good, and go with the rest of your closet. The kind of pair you end up wearing all the time.

That's pretty much it. No big story, no mission to save the world. Just good boots, fair prices, and people who actually answer when you write to us.

Our Mission

We want to make it easy to find boots you actually love. That means pairs that fit well, feel good, and hold up over time. Nothing more complicated than that.

Our Vision

We want Oliver and Ivy to be the shop people think of when they're done with cheap boots that fall apart but still want to look good. A place where buying less makes sense, because what you buy is worth keeping.

Our Values

We care about how boots are made

We'd rather have a small selection we're proud of than a big catalog we're not. If we wouldn't wear them ourselves, we don't sell them.

We keep it simple

Our style stays close to the classics. A good Chelsea, a solid work boot, a pair of leather boots that last for years. The details are up to date, but we don't chase trends.

We tell you the truth

Where the boots come from, what they're made of, how to care for them. If we don't know something, we say so.

We think in pairs that last

Everything we sell is made to work with the rest of your wardrobe. You can wear them with jeans, a suit, or anything in between without having to think about it.

We treat you like a person

Fair prices, honest sizes, easy returns, and a real human answering when you write to us.

Welcome

Whether you're looking for your first proper pair or just replacing an old favorite, we're glad you're here. Take your time, ask us anything, and enjoy the shop.

Shipping & Delivery

Do you offer worldwide shipping?

Currently, we only deliver in the UK.

Is shipping free?

Absolutely, all orders shipped within the United States and the United Kingdom qualify for free delivery. For further details, take a look at our Shipping Policy.

How can track my order ?

To follow the progress of your order, simply head to the track order page on our site.

When will I get my order?

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days

Return & Refund policy

Is it possible to cancel my order?

Yes, you have a 24-hour window in which to cancel your order. If you'd like to do so during this period, just get in touch with our support team.

What is your return policy?

Our return policy gives you a 30-day window, meaning you're able to submit a return request within 30 days from the day your item is delivered.

The cost of shipping the item back falls on the customer, except in situations where the product arrived damaged or the wrong item was sent — in those cases, we'll take care of the return shipping fees.

What happens if my order arrives with a defect?

Should your item arrive with a defect, we'll send you a replacement free of charge. Just reach out to us and send the item back within 30 days. For further details, have a look at our Return Policy.

When will I get my refund?

Once your refund has been approved, it will be issued.

The funds usually take up to 10 business days to show up on the payment method you originally used, though the exact timing can vary based on your bank or payment service.

About Our Store

How to contact customer support?

You can reach our customer support team through the Contact us page.

Is there a brick-and-mortar shop I can stop by?

We are an online-only store. It helps us keep our prices low and offer a broader range of products.

What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro
  • Mobile payments: Apple Pay, Google Pay, Shop Pay
Can I place a bulk order?

Yes, bulk orders are welcome. For more information, please reach out to our customer support team.