Payment Policy

PAYMENT TERMS AND CONDITIONS

We accept the following credit and disbenefit cards

  • American Express
  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Maestro
  • Shop Pay

All prices and figures are listed in GBP. Please read Shipping Policy for more information.

PCI Compliant

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle Mastercard and revolving credit information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around Mastercard data to reduce Mastercard fraud via its exposure.

Your Payment Information

Your card number it isn’t accessible to us. When your purchase is completed, we are only able to see your billing information, shipping information, order details and thus the last 4 digits of your card.

This secure mode begins when you initiate your order. You can verify this by looking for a closed lock icon at the bottom or top of your web browser. Also, when accessing a secure server, the site address will show “HTTPS” in your browser.

We don’t love it when someone gives away our personal information and neither do you. That’s why we don’t rent, sell or share your personal information with anyone.

Our Privacy Policy details how your personal information is collected and thus the way your personal information could even be used.

Shipping & Delivery

Do you offer worldwide shipping?

Currently, we only deliver in the UK.

Is shipping free?

Absolutely, all orders shipped within the United States and the United Kingdom qualify for free delivery. For further details, take a look at our Shipping Policy.
How can track my order ?

To follow the progress of your order, simply head to the track order page on our site.
When will I get my order?

Here's what to expect once your order is processed:

  • Processing Time: 2–3 business days (Monday to Friday)
  • Transit Time: 4–9 business days (Monday to Friday)
  • Total Delivery Time: 6–12 business days

Return & Refund policy

Is it possible to cancel my order?

Yes, you have a 24-hour window in which to cancel your order. If you'd like to do so during this period, just get in touch with our support team.
What is your return policy?

Our return policy gives you a 30-day window, meaning you're able to submit a return request within 30 days from the day your item is delivered.

The cost of shipping the item back falls on the customer, except in situations where the product arrived damaged or the wrong item was sent — in those cases, we'll take care of the return shipping fees.
What happens if my order arrives with a defect?

Should your item arrive with a defect, we'll send you a replacement free of charge. Just reach out to us and send the item back within 30 days. For further details, have a look at our Return Policy.
When will I get my refund?

Once your refund has been approved, it will be issued.

The funds usually take up to 10 business days to show up on the payment method you originally used, though the exact timing can vary based on your bank or payment service.

About Our Store

How to contact customer support?

You can reach our customer support team through the Contact us page.
Is there a brick-and-mortar shop I can stop by?

We are an online-only store. It helps us keep our prices low and offer a broader range of products.
What payment methods do you accept?

We accept the following payment methods:

  • Credit and debit cards: Visa, Mastercard, American Express, Maestro
  • Mobile payments: Apple Pay, Google Pay, Shop Pay
Can I place a bulk order?

Yes, bulk orders are welcome. For more information, please reach out to our customer support team.