Shipping Policy

At Oliver and Ivy, we're proud to serve customers across the United Kingdom with reliable and efficient shipping. Please read below for everything you need to know about how we ship your favorite fashion finds.

1. General Shipping Information

We currently ship throughout the United Kingdom.

Shipping options, costs, and delivery times may vary depending on your location and the size/weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 6:00 PM
Time Zone: (GMT) Greenwich Mean Time – London

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions.

5. Shipping Restrictions

We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on United Kingdom-specific regulations or carrier restrictions.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email: [input email here]. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page.

9: Contact Information

Store name: Oliver and Ivy

Company name: Celestial Commerce LLC

Company Address: 1111B S Governors Ave STE 25888, Dover, DE 19904, United States

Warehouse Address: Central Park, Western Approach Distribution Park, Severn Beach, Bristol BS35 4GG

Company nr. (EIN): 30-1435135

Phone: +447576513902

Email: info@oliverandivy.com

Monday to Friday | 09:00 – 17:00 (GMT)

Weekends | 11:00 – 16:00 (GMT)

We aim to respond to your inquiries within 24 hours.

Shipping & Delivery

Currently, we only deliver in the UK.

Absolutely, all orders shipped within the United States and the United Kingdom qualify for free delivery. For further details, take a look at our Shipping Policy.

To follow the progress of your order, simply head to the track order page on our site.

Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days

Return & Refund policy

Yes, you have a 24-hour window in which to cancel your order. If you'd like to do so during this period, just get in touch with our support team.

Our return policy gives you a 30-day window, meaning you're able to submit a return request within 30 days from the day your item is delivered.

The cost of shipping the item back falls on the customer, except in situations where the product arrived damaged or the wrong item was sent — in those cases, we'll take care of the return shipping fees.

Should your item arrive with a defect, we'll send you a replacement free of charge. Just reach out to us and send the item back within 30 days. For further details, have a look at our Return Policy.

Once your refund has been approved, it will be issued.

The funds usually take up to 10 business days to show up on the payment method you originally used, though the exact timing can vary based on your bank or payment service.

About Our Store

You can reach our customer support team through the Contact us page.

We are an online-only store. It helps us keep our prices low and offer a broader range of products.

We accept the following payment methods:

Credit and debit cards: Visa, Mastercard, American Express, Maestro
Mobile payments: Apple Pay, Google Pay, Shop Pay

Yes, bulk orders are welcome. For more information, please reach out to our customer support team.